If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article.
Scan my computer for errors update#
Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix. This hotfix might receive additional testing. Apply this hotfix only to systems that are experiencing the problem described in this article. However, this hotfix is intended to correct only the problem that is described in this article. Hotfix informationĪ supported hotfix is available from Microsoft. This hotfix is also available at Microsoft Update Catalog. Then, the driver for the WSD scanner assumes that an issue occurred and interrupts the scan operation. Therefore, the read request returns empty data to the driver of the WSD scanner.
This issue occurs because it takes longer than expected for the scan data to be transferred from the WSD scanner to the computer. If another program is scanning, please wait for it to complete and try again.
Additionally, you receive an error message that resembles the following:Īn error occurred while setting scanner properties. When you click New Scan in Windows Fax and Scan, the scan operation fails. Less SymptomsĪssume that you have a Web Services for Devices (WSD)-based scanner installed on a computer that is running one of the following operating systems: Windows 8 Windows 8 Enterprise Windows 8 Pro Windows Server 2012 Datacenter Windows Server 2012 Datacenter Windows Server 2012 Essentials Windows Server 2012 Foundation Windows Server 2012 Foundation Windows Server 2012 Standard Windows Server 2012 Standard Windows 7 Service Pack 1 Windows 7 Enterprise Windows 7 Home Basic Windows 7 Home Premium Windows 7 Professional Windows 7 Starter Windows 7 Ultimate Windows Server 2008 R2 Service Pack 1 Windows Server 2008 R2 Enterprise Windows Server 2008 R2 Datacenter Windows Server 2008 R2 for Itanium-Based Systems Windows Server 2008 R2 Foundation Windows Server 2008 R2 Standard Windows Server 2008 R2 Web Edition More.